With the release of Dynamics 365 or Microsoft Dynamics 365, there have been a lot of confusion regarding when Microsoft support for Dynamics AX 2009 and Dynamics AX 2012 will end. Microsoft Dynamics AX support lifecycle doesn’t change and will remain the same as is.
The below chart provides a clear timelines when the AX 4, AX 2009, AX 2012, etc. were launched and when is the support ending.
|Product||Lifecycle Start Date||Mainstream Support End||Extended Support End|
|AX 2012 R3||5/1/2014||10/12/2021||1/10/2023|
|AX 2012 R2||2/9/2013||10/9/2018||10/12/2021|
|AX 2012 (RTM)||9/25/2011||10/9/2018||10/12/2021|
|AX 2009 SP1||11/3/2008||4/10/2018||10/12/2021|
|AX 2009 (RTM)||8/14/2008||1/11/2011||10/12/2021|
|AX 4 SP2||7/27/2007||10/11/2011||10/11/2016|
|AX 4 SP1||12/20/2006||10/13/2009||10/13/2009|
|AX 4 (RTM)||9/10/2006||1/8/2008||1/8/2008|
Microsoft Dynamics AX is supported for 10 years from its go-to-market (GTM) release date. In the first 5 years, we can submit support incidents and the product development team will continue to release updates to the product. After 5 years, during the “Extended” support period we can submit support incidents but the product development team will only release security-related updates to the product. There will not be further development on general hotfixes during that time. However, premier customers can pay additionally for a program where they can receive hotfixes during that period.
Dynamics AX 3 is no longer supported (as of Jan 10, 2012).
For more information about the Support Lifecycle for Dynamics AX, please see the following page on Microsoft’s website: https://docs.microsoft.com/en-us/lifecycle/faq/dynamics.